This is a long story but it’s necessary for everyone to see it in its entirety within a single post. In May 2008 I plopped down 25K, yes Twenty Five Thousand Dollars, on a new home being built by Mattamy in Kanata. In early August we got a letter from them stating that construction had been delayed due to permit issues with the city of Ottawa and the province of Ontario. By the way our original closing date was March 3rd 2009, if memory serves me correctly. Upon receiving the letter I of course immediately called Mattamy for further information from their sales office/front line PR person. She was a very pleasant young women who could offer me no more information and I did feel sorry for the position she was in as I imagined she was getting inundated with calls. During the conversation I asked her when Mattamy would be providing up a follow up letter and she stated most likely sometime in October/November. I was a little put back that they were not going to provide me, the customer, any more information for another 3 or 4 months while my money was sleeping in their bank account. So I suggested to her that perhaps they could start a blog to provide at a minimum weekly updates, or hold an information meeting in short order, something at least. The young women said that was a good idea and would feed it up the food chain.
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Archive for March, 2010
Looks like Mattamy Fairwinds Phase 5 is done!
Well I guess it was not the last post After All
Hello everyone and for certain readers out there I say, were back!
I am restored this blog so that future buyers of homes, not just Mattamy homes can read and perhaps have a cautionary tale of buying a new home. However, I do plan on writing on the blog when I feel that there is necessary information that pertains to Mattamy in particular and specifically on phase 5.
Of note there will be a news story in CJOH this coming Monday, March 29 2010 about us and phase 5 and the result of us NOT ever getting our home. I will also post after this a summary story of the whole sordid affair that explains why we took the blog down.
To summarize I feel that the corporate culture within Mattamy and perhaps other builders is counter to both good business and customer service. In fact it is plainly wrong, arrogant and to some extent dishonest. A corporate culture of do not say if not asked places the onus on the customer rather than the seller. In todays world of corporate responsibility this is simply NOT GOOD ENOUGH. Things need to change in Ontario with regards to home builders and it needs to change now before more people get screwed over.
So if you have a story email me, see the contact us page. We the consumer need to stand up and start telling our stories in order for change to happen. It’s about time we are offered the protection we are duly owed as a consumer on the single largest and most important purchase of our life.
Regards
Keith and Danielle
